The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Author: Teal, Thomas

Number Of Pages: 323

Details: U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.

EAN: 9780875844480

Release Date: 01-12-1996

Languages: English

Item Note: Book is in good condition! The dust jacket has has light wear from use. There is a company sticker on the 1st page. The pages look good otherwise.

Item Condition: UsedGood

Binding: Hardcover