Shipping & Returns
At Anthem Books, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return it within 30 days of receiving the item. Whether you changed your mind, received a damaged product, or simply found it wasn't what you were looking for, we've got you covered.
To initiate a return, please follow these simple steps:
- Contact our customer support team either by phone or email. They will guide you through the return process and provide you with a return authorization number.
- Package the item securely, making sure to include all original packaging, accessories, and any promotional materials that came with it.
- Attach the return authorization number to the package and ship it back to us using a reliable shipping service. Please note that the cost of return shipping will be your responsibility unless the return is due to a mistake on our part.
- Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If everything checks out, we will issue a refund to your original payment method within 5 business days.
It's important to note that certain items may be non-returnable for hygiene or safety reasons. These items include but are not limited to opened DVDs, CDs, and digital downloads. Additionally, any personalized or custom-made products cannot be returned unless they are defective or damaged.
If you have any questions or concerns regarding our returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Anthem Books is nothing short of exceptional.